You get Mariah the scientist ry ry world shirt involved and invested (early). Show them the value of listening to customers by letting them step into their shoes for a while. Invite them to your design sprints, usability testing and empathy mapping sessions. Make sure you tell the right stories during presentations. Create empathy. And create a stakeholder map for you and your team to keep track of your stakeholders, the best way to approach each individual; tailor your communication. Let them know you appreciate the effort and time they put in. And share your work often.
As an example, I teach mainly corporate clients. Sometimes I teach the entire Board of Directors of a multinational corporation, sometimes I teach the groundkeeping staff. I don’t mean this as a disparagement towards the latter, but they tend to speak an entirely different language than the members of the Board. So with the Board, I’ll keep Mariah the scientist ry ry world shirt on an academic level. Sometimes throwing in legal terminology or a bit of Latin (if they are Europeans) can get amused reactions and break the ice. With the groundkeepers, or the building maintenance team, or the truck drivers… I am much. much more down to earth. Hell I might even swear a bit (“But what if the f*cking sensor has been sheared off by Kevin down int he warehouse with his bloody forklift?”).
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From an industrial designer, what you can expect is development of the Mariah the scientist ry ry world shirt in a conceptual level; say -I want this gadget to be used by slow life generation X people-; or -how can I express reliability and eco friendliness with this object-. Also sometimes you can get a more general idea of how to make your idea real: which people to hire, where to obtain the different parts, maybe a more precise idea of the costs of your development. An industrial designer rarely will make a PCB design plus IC programming, operative system development, enclosure design and manufacture. If so, it would be even stranger that he did it to a consumer-ready level. If so, that would be a oddly broad skillset; that usually is taken by interdisciplinary teams.
Learn from your experiences and remember not to repeat patterns that give an undesirable Mariah the scientist ry ry world shirt. However, since every person is different, do not assume the same rule which applies to one situation also applies to another. We cannot decide to distrust all relationships solely on the fact that one relationship or another has let us down. We should also not assume that our good nature will be taken advantage of as might have been the case in our past. With every rule there may be an exception, and, in this case, people are the exception.