Worked at an electronics store. Some lady came in to buy a Mophie charging case for New York Rangers Snoopy Hockey Sports Premium T-Shirt. You know, the cases you can charge up which will charge your phone a couple times. Well, she was asking what the cable inside the box was for (a micro usb cable). I explained that it’s to charge the case up. She didn’t understand. I explained – the case has a battery in it – you charge up that battery – your phone goes in the case – if your phone battery is low and you are out and about, you turn on the case and it’ll recharge your phone and it has enough battery capacity to charge your phone usually once. Long pause…… She goes… “wait so you have to charge up the case?” I go.. “yeah”.. She goes… “oh well that’s stupid..”….. Long pause by me….. Me: “what’s stupid about that?” She goes: “well that’s stupid that you have to charge it, you shouldn’t need to do that” (you know, because how dare batteries need to be charged, she must be an electrical engineer that knows something I don’t). So I say: “Ma’am if Mophie figured out the global solution for unlimited electricity I don’t think they’d be selling phone cases”. She gave me a super pissed off expression, you know the one where she thinks she’s still right, and stormed off.
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To process a return, you need either the receipt or the physical product with New York Rangers Snoopy Hockey Sports Premium T-Shirt. Realistically, you should have both (if it’s just the receipt, you could have just kept the “defective” item. If it’s just the item, you could have stolen it or bought an identical thing at a cheaper retailer), but most stores are fairly lenient with this because they don’t want trouble and most customers are at least 60% honest. You can’t just go up to a register and say “I bought some produce here and they went bad too fast. I don’t know what they’re called or how much I paid, I want a refund.”