That you actually have to pay for things if you break them. I don’t mean like a Platoon 35th anniversary 1986 2921 thank you for the memories shirt, I mean this woman cut up a shirt because she couldn’t get it off. She pulled scissors out of her bag and cut up the sleeve and down the side, handed it back to me and walked off. I called after her and said “ma’am you have to pay for this” and she responded with “but I don’t want it and it’s damaged now so I shouldn’t have to pay for it.” I then explained to her that as she was the one who damaged it and we can’t sell it that she has to pay (as is store policy and I’m fairly sure is a given in most stores). She just looked at me and said “well can’t you just see it back up?” No that’s not how it works lady. In the end I radioed security and a store manager and she ended up paying for the shirt which was £160 (it was a rather pricey brand). But honestly who thinks that’s an ok thing to do
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We sell organic skincare where I work. A client called saying the seal on her moisturizer she just bought came off too easily and Platoon 35th anniversary 1986 2921 thank you for the memories shirt. I asked her to bring it in so we could exchange it for her. When I check her product there was a straight up finger shaped hole in the foam seal. When I asked her about it she said it happened after the fact. Sure. I told her I would happily exchange it. She didn’t seem thrilled but didn’t say anything. At this point I figured it was a case of buyer’s remorse and she wanted a refund but was blaming the seal.